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Please re-route your support request.

 
 
 

Please re-route your support request.

 

You are receiving this email because you have reached out to an unmonitored support email address directly or you have reopened a dated ticket that has been resolved for an extended period without any response. Our team is unable to support an inquiry without a ticket originating from the Customer Success Hub or reopen a dated interaction, as our security processes require up-to-date account authentication. To initiate a new conversation with our support team, please submit a new request through your Customer Success Hub.
CUSTOMER SUCCESS HUB

Need help logging in to your Customer Success Hub?
Find instructions on the “Getting help” support page. If you’re a FedRAMP user, login to your Customer Success Hub here.

Can’t login to your account and / or your Customer Success Hub?
Select “Can’t login or don’t have an account?” on the Customer Success Hub login page to receive login assistance. *Note that tickets filed via this method will only be able to receive help with login issues.

Your Customer Success Hub has lots of unique features available to you, including:

  • On demand access to your Support ticket history, including any filed incidents,

  • Exclusive access to chat support,

  • An interface unique to your account type,

  • And more!
 

Replies sent to this email will go to an unmonitored inbox and not be responded to. You must submit a ticket via your Customer Success Hub to contact our Support team.
[AutomaticReplyID: NKY462GPB01T] '
[TicketID: ][Account: support][OutBoxMessageID: CB10217B3DCC471F]
 
by "'Qualtrics Support' via uae1" <uae1@appmindset.shop> - 12:05 - 25 Jun 2026

Reference

  • Re: We have received your support request
    i did not contact IMA

    On Mon, Jun 22, 2026 at 10:25 AM IMA Member Support <noreply@imanet.org> wrote:
    Thank you for contacting IMA, this is an automated message.

    Case number 00170491 has been created for you. If you have any additional information to provide on this case please reply to this email.

    As part of our commitment to excellence, we aim to respond to all member inquiries as quickly as possible. Due to high volumes, our standard response time for member inquiries is up to 7 business days. Please note that our business days are Sunday to Thursday, from 9:00 AM to 04:00 PM [GMT +4]. If you contact us outside of these hours, on weekends, or on holidays, we will address your inquiry on the next business days, in the order which they were received.

    The Middle East office will be closed from May 26th to May 29th for Eid Adha holiday and will remain closed through the weekend. We will resume normal operating hours on June 1, 2026.

    While we strive for quick resolutions, some inquiries may require additional research or collaboration. Rest assured, we are dedicated to providing comprehensive and accurate responses to all our valued members.

    Our most frequently asked questions can be found on our FAQ PAGE. 

    If you are a ICMA candidate and require a switch to a new exam window, please complete this form.

    Have a wonderful day and thank you again for your support of IMA. 
    by "Justice ." <justice@fishinglakems.ca> - 11:58 - 25 Jun 2026