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Re: [##43106##] Your ticket has been created with FMS Pay LLC

What is this for? Do we have an account with you?

From: Lauri Pekkola <lauri.pekkola@resthot.fi>
Sent: Tuesday, March 31, 2026 12:50 AM
To: connect@fmspay.com <connect@fmspay.com>; Cs-support-us via uae1 <uae1@appmindset.shop>
Subject: VS: [##43106##] Your ticket has been created with FMS Pay LLC

Hello,

What is this? And what this means?

Ystävällisin terveisin

Best regards

Lauri Pekkola
Osastonjohtaja / General Manager

Hallituksen puheenjohtaja / Chairman of the Board

Resthot Finland / VP-Service Oy

+358 50 337 2949 | lauri.pekkola@resthot.fi

Ahertajantie 6, FI-01800, Klaukkala

Kuva, joka sisältää kohteen kuvakaappaus, Fontti, ympyrä, Grafiikka

Kuvaus luotu automaattisesti

Lähettäjä: Connect <connect@fmspay.com>
Päivämäärä: tiistaina, 31. maaliskuuta 2026 klo 6.30
Vastaanottaja: Cs-support-us via uae1 <uae1@appmindset.shop>
Aihe: [##43106##] Your ticket has been created with FMS Pay LLC

Et saa usein sähköpostia osoitteesta connect@fmspay.com. Lue, miksi tämä on tärkeää

Hello Cs-support-us via uae1,

Thank you for contacting FMS Pay! A ticket has been created with the ticket ID 43106 and subject "MAILGUARD REJECT NOTICE: Please re-route your support request."

Most questions we receive from clients, vendors, and RC Case Managers about FMS Pay policies, procedures, purchase requests and invoice requirements can be found on our website. Please be sure to review the resources available on our Knowledge Base. www.myfmspay.com

Please also consider attending one of our weekly virtual SDP Support meetings, available to all as a resource: https://myfmspay.zohodesk.com/portal/en/kb/articles/fms-pay-weekly-info

SDP SPARK INVOICE PLATFORM - NEW 03/2026:

We’re excited to share an update that will make reviewing and approving invoices in your Self-Determination Program (SDP) easier and more transparent.

FMS Pay has partnered with SDP Spark — a secure online platform designed specifically for California’s Self-Determination Program. Going forward, invoices from your service providers will begin to be sent to you through SDP Spark so that you can review and approve them before they are processed. Your vendors will need to enroll in the SDP Spark platform over the coming weeks. We are here to support you, please attend one of our weekly support sessions! https://myfmspay.zohodesk.com/portal/en/kb/articles/fms-pay-weekly-info

More information on the SDP Spark platform and vendor enrollment process can be found here:

https://myfmspay.zohodesk.com/portal/en/kb/articles/sdp-spark

https://myfmspay.zohodesk.com/portal/en/kb/articles/sdp-spark-enrollment-vendor-provider

TIMELY BILLING ALERT:

Please be aware, some Regional Centers are now denying claims older than 90 days. Please be sure your vendors are promptly invoicing at least monthly. The older the claim, the less likely it is to be paid.

DDS INVOICING DIRECTIVE IS IN EFFECT!! ALL INVOICES MUST SATISFY DDS REQUIREMENTS TO BE ELIGIBLE FOR PAYMENT - NO EXCEPTIONS.

SDP INVOICE REQUIREMENTS: https://myfmspay.zohodesk.com/portal/en/kb/articles/sdp-invoice-requirements-new

NEW CLIENT INTAKES: Thank you for your interest if FMS Pay's 315-Bill Pay services. Client intake information is available at https://myfmspay.zohodesk.com/portal/en/kb/articles/participant-client-intake-with-fms-pay

We encourage you to track your ticket status and find answers to common questions by signing up for FMS Pay's Help Center: https://myfmspay.zohodesk.com/portal/en/signup

We look forward to touching base soon!

Be sure to visit us on the web at www.myfmspay.com where you can find frequently used forms and resources.

Warm Regards,
FMS Pay LLC.

CONFIDENTIALITY STATEMENT: The information in this email message is privileged and confidential information intended for the use of the addressee listed above. If you are neither the intended recipient of the employee or agent responsible for delivering this information to the intended recipient, you are hereby notified that any disclosure or taking of any action in reliance on the content of this e-mailed information is strictly prohibited. The attached material is confidential patient information and protected by the California Welfare and Institution Code, Section 5328. If you have received this copy in error, please immediately notify us by telephone or arrange for return of the original documents to us.

por "Kris Campbell" <kcampbell@HALEANDHUSH.COM> - 06:34 - 31 mar 2026

3 adjuntos 3 adjuntos

Referencia

VS: [##43106##] Your ticket has been created with FMS Pay LLC